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Common questions

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Save yourself a trip

There could be a faster way to complete your banking activities, by using the Royal Bank app or website instead. Please be aware that some activities can only be completed online.

You can set up, amend, or cancel standing orders securely within our Mobile App and Online Banking (criteria apply). Learn more about this by visiting our help pages.

You can cancel Direct Debits within the Mobile App and Online Banking.  To set up or amend Direct Debits you should contact the company you are looking to set up or amend the payment with directly.

The quickest way to pay someone, or to transfer money, is with our Mobile App (criteria and limits apply). If you already use our app, you can find out more about payments or transfers in our online guides.

You can also do this via Online Banking.

You can make a payment in one of our branches. Visit our help page for more information on what identification is required.

We can help 24/7, wherever you are, in any way that suits you.

  • 24/7 with Cora, our digital assistant. She’s incredibly smart and can quickly answer everyday banking questions. If you have a more complex query, then she’ll pop you through to one of our trained advisers.
  • Over the phone: we’ve got a few different numbers specifically for different types of queries (e.g. current accounts, mortgages, fraud, and so on). Find the right number here.
  • Video chat: chat to us securely for up to 60 minutes from the comfort of your sofa. Calls may be recorded, and service hours apply. Compatible device required.
  • Branch: Visit one of our branches for face-to-face help with a friendly member of our team.

You can apply for an account by:

Visiting our website, where you can apply for a current account, savings account or one of our other products (specific account criteria apply).

By using our Mobile App. Tap on the ‘Apply’ tab in the app and follow the steps from there (app criteria apply).

Ask Cora our digital assistant. Visit our website and click on ‘Need help?’ at the bottom right of the screen. Enter ‘open new account’ in the text box.

Our branch team can show you how to apply online or via the Mobile App or help with any questions you have during the application process.

You can withdraw money for free from our cash machines across the UK (card withdrawal limits apply).

You can withdraw cash from other ATMs – Some ATMs charge a fee. These ATMs will display a message on screen so you can decide if you want to go ahead with the withdrawal.

You can also withdraw notes and coins over the counter at Post Offices and at Banking Hubs across the UK. Find out more about the ways you can access cash.

You can find the nearest place to withdraw cash on LINK's Cash Locator tool.

If you’ve forgotten your debit card and you have the Mobile App, you can use our Get Cash service to withdraw cash (criteria apply).

You can use our Emergency Cash service if you’ve lost your debit card (criteria apply).

Notes and coins can also be withdrawn over the counter in any of our branches Monday to Friday. Check these guidelines to see how much notice you need to give and what documents to bring. On Saturdays, our colleagues will be on hand to help you use our automated services.

*Cash withdrawals are the least secure way of making payments, please consider other payment options where you can validate payee details and protect yourself against frauds and scams. 

Did you know you can pay cheques in on our Mobile App? You can pay in up to £1,500 each day (max. £1,000 per cheque) with your device’s camera and our app (criteria apply). Our step-by-step guide shows you how.

To save a trip, you can also deposit cheques, notes, and coins over the counter at Post Offices and at Banking Hubs across the UK. Find out more about the ways you can access cash.

You can use your debit card or if you don’t have one, a barcoded pay-in-slip to pay in cash and cheques at your nearest Post Office®. Cheques take one additional day to clear when deposited at a Post Office®. Learn about Post Office banking.

Cora’s our fantastic digital assistant who can quickly help you with everyday banking questions.

Get instant answers and be shown how to do things like make a payment, manage Direct Debits, and find recent transactions.She’ll let you know if she can’t help with more complex queries and pop you through to a friendly member of our team, or you can ask to be put through to an adviser.